Privacy Policy
Effective Date: December 3, 2024
At Valor Exterior Partners (“we,” “our,” “us”), we are committed to safeguarding your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, utilize our services, or engage with us, including via SMS marketing powered by RingCentral.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and mailing address.
- Service Information: Details about the services you request or receive from us.
- Communication Records: Information from your interactions with us, including emails, phone calls, and SMS messages.
- Payment Information: Billing details, including credit card information or other payment methods.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Service Delivery: To provide and manage the services you request, including scheduling, project updates, and customer support.
- Communication: To contact you via phone, email, or SMS for service updates, appointment reminders, promotional offers, and other relevant information.
- Marketing: To send you promotional communications, including SMS marketing messages with special offers and updates about our services (with your consent).
- Billing and Payments: To process payments and manage billing for our services.
- Improvement of Services: To analyze usage and improve our offerings, customer experience, and website functionality.
3. SMS Marketing
By providing your phone number, you consent to receive SMS messages from Valor Exterior Partners via RingCentral. These messages may include:
- Service updates and appointment reminders.
- Promotional content and special offers.
Message and data rates may apply. You can opt out of SMS marketing at any time by replying “STOP” to any message or contacting us directly. SMS numbers will not be shared with third parties for marketing purposes under any circumstances.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who help us deliver services, such as payment processors, marketing partners, and customer support providers.
- Legal Compliance: Authorities or other entities when required by law to comply with legal processes or to protect our rights, safety, or property.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based or electronic data transmission can be guaranteed to be completely secure.
6. Your Privacy Choices
- Opt-Out: You may opt out of receiving marketing communications, including SMS messages, by following the opt-out instructions in those messages or by contacting us directly.
- Access and Correction: You have the right to request access to or correction of your personal information.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated by posting the updated Privacy Policy on our website with a revised effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Valor Exterior Partners
Phone: +1 (302) 735-0550
